Car Giving You Trouble? Quick Tips on Finding an Auto Repair Shop You Can Trust in Reno

Need an auto repair shop immediately? When looking for a reliable, dependable auto repair shop, here are tips to help you make an informed decision.

According to an article at ase.com, “How to Find a Reliable Auto Repair Shop”

“Don’t just drop your vehicle off at the nearest establishment and hope for the best. That’s not choosing a shop, that’s merely gambling.

I. Preliminaries

• Read your owner’s manual to become familiar with your vehicle and follow the manufacturer’s suggested service schedule.

• Start shopping for a repair facility before you need one; you can make better decisions when you are not rushed or in a panic.

• Ask friends and associates for recommendations; even in this high-tech era, old-fashioned word of mouth reputation is valuable.

• Check with your local consumer organization(s) regarding the reputation of the business. Inquire about complaints and the rate of resolution of complaints.

• If possible, arrange for alternate transportation in advance so you will not feel forced to choose a shop solely on location.

Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later.

II. At the Shop

• Look for a neat, well organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.

• Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.

• Feel free to ask for the names of a few customers. Call them.

• All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.

• Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.

• Ask if the shop usually does your type of repair, especially if you need major work.

• Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards.

• Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work, and ASE certifications – a national standard of technician competence.” To read the entire article click here.

For top-notch Reno auto repair service, contact Wayne’s Automotive Center at 775-525-9366 or visit waynesautocenter.com for more information on our services.