Our Clients Love Us
I appreciated the prompt way my car was attended to and the courtesy of your employees.
The service is always great and your team goes above and beyond the call. While my 4wd was fixed I left the shop and the enginee light pop on. Most likely out of your control but a bummer none the less
After bringing an annoying problem in our electrical system to you, the problem was fixed quickly and inexpensively. Thank you for your excellent service.
My repair was done promptly and correctly. Andro even used his "not too expensive" magic wand this time!
Andros is great. The main reason we keep coming back. Rick and Robert are the best in lube area since Wayne opened up .These 3 employees are a great asset. You too Dan!!!
I am sorry that you feel that our costs are high but I assure you that our costs are very similar (within %10) to any other good shop using the same parts. Any job we quote has two main components, parts and labor. Like most shops we use labor guides for all jobs so the customer pays for what the job should take a qualified technician to perform. For your fuel pump installation the book time is 2.4 hours and the book time for the fuel filter is 0.6 hours. This time is multiplied times our current labor rate of $101/hour for a cost of $303. Note that we have just completed a labor survey and we know our hourly rate is in line with and lower than many other repair shops in the Reno/Sparks area. Our quote also includes a fuel pump with sender unit and fuel filter. If you did not request a quote for a fuel pump module that includes that sender unit or include a fuel filter in your request then they were most likely not included in the quote you received. Also, we use top quality parts ( for fuel pumps this means a quieter longer lasting pump) because we give a 2 year/24,000 mile nationwide warranty with all our repairs. In summary, I believe that if you ask other shops to quote the same job we quoted, you will get a price very close to ours.
Again, we are very sorry that you do not feel our pricing is fair. We are happy to give you a more detailed quote so when you get comparison pricing you are truly comparing apples to apples.
Thank you so much