Testimonials

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 Our Clients Love Us

Wayne's Automotive - Sparks & Reno Auto Repair 4.67 out of 5 based on 12 ratings. 12 user reviews.
Wayne's Automotive - Sparks & Reno Auto Repair
I appreciated the prompt service
5 out of 5

I appreciated the prompt way my car was attended to and the courtesy of your employees.

Wayne's Automotive - Sparks & Reno Auto Repair
The service is always great and your team goes above and beyond the call

The service is always great and your team goes above and beyond the call. While my 4wd was fixed I left the shop and the enginee light pop on. Most likely out of your control but a bummer none the less

Wayne's Automotive - Sparks & Reno Auto Repair
Thank you for your excellent service.
5 out of 5

After bringing an annoying problem in our electrical system to you, the problem was fixed quickly and inexpensively. Thank you for your excellent service.

Wayne's Automotive - Sparks & Reno Auto Repair
My repair was done promptly and correctly
5 out of 5

My repair was done promptly and correctly. Andro even used his "not too expensive" magic wand this time!

Wayne's Automotive - Sparks & Reno Auto Repair
Job Well Done!!
5 out of 5
Once again you all have been a great service to us with car issues...... Job well done!!
Wayne's Automotive - Sparks & Reno Auto Repair
Andros is great
5 out of 5

Andros is great. The main reason we keep coming back. Rick and Robert are the best in lube area since Wayne opened up .These 3 employees are a great asset. You too Dan!!!

Wayne's Automotive - Sparks & Reno Auto Repair
Excellent Service
5 out of 5
After bringing an annoying problem in our electrical system to you, the problem was fixed quickly and inexpensively. Thank you for your excellent service.
Wayne's Automotive - Sparks & Reno Auto Repair
Great Service 😉
5 out of 5
The service is always great and your team goes above and beyond the call. Always done in a timely manner is a plus.
Wayne's Automotive - Sparks & Reno Auto Repair
They are the best!
5 out of 5
I found myself referred to Wayne's after a car that had a Napa repair warranty from another state had some further issues. Not knowing much about cars, and as a woman feeling scared about things I know nothing about, I have been overcharged and taken advantage of by many mechanics. When I came into their office I was both suspicious and unfriendly. Their integrity, and willingness to explain things in terms I can understand (without feeling like a moron) make a trip to the mechanics a pleasant and safe experience rather than an ordeal. I am a loyal customer for life, and recommend them to all, especially to the ladies out there who, like me, are terrified over any mechanical issue that presents itself. Thank you to all at Wayne's!
Wayne's Automotive - Sparks & Reno Auto Repair
Top notch service
5 out of 5
Top notch service. Super honest, explained everything to me, showed me the old broken parts, and for the stuff I wanted to do on my own later, they gave me a couple of pointers! The worked with my warranty company and did excellent follow-up after the repair. These guys really do care and that's refreshing! I will definitely return and highly recommend them!
Wayne's Automotive - Sparks & Reno Auto Repair
excellent knowledgable
5 out of 5
I brought my car in there a few weeks ago with an unknown problem, no in town could figure out. I was about to give up, I decided to bring it in to Wayne's for one last check up, and they did it!! they fixed my car.. Damien is the best. He is very professional, very knowledgeable and very compassionate about his work. I will only trust my car to him. I will refer everyone I know here.. Thank you so much!!!!!
Wayne's Automotive - Sparks & Reno Auto Repair
Disappointed/Ripped off
1 out of 5
I had my 2003 Ford Expedition towed to your automotive center because I though I would get fair treatment and honest opinion. I have done business before when I had my motor home and had no complaints. After keeping the Expedition for over 3 days I finally was told it needed an electric box and a new fuel pump costing over $1100. I went ahead and agreed to the electric box which cost me $700. I checked around and found from several ASE mechanics that the cost of installing a fuel pump for my Ford ranged from a low $475 to a high of $565. So I feel liked I was being ripped off. So to say the least, I will not be coming to you nor my friends. You have not earned my trust.

Official Response:



I am sorry that you feel that our costs are high but I assure you that our costs are very similar (within %10) to any other good shop using the same parts. Any job we quote has two main components, parts and labor. Like most shops we use labor guides for all jobs so the customer pays for what the job should take a qualified technician to perform. For your fuel pump installation the book time is 2.4 hours and the book time for the fuel filter is 0.6 hours. This time is multiplied times our current labor rate of $101/hour for a cost of $303. Note that we have just completed a labor survey and we know our hourly rate is in line with and lower than many other repair shops in the Reno/Sparks area. Our quote also includes a fuel pump with sender unit and fuel filter. If you did not request a quote for a fuel pump module that includes that sender unit or include a fuel filter in your request then they were most likely not included in the quote you received. Also, we use top quality parts ( for fuel pumps this means a quieter longer lasting pump) because we give a 2 year/24,000 mile nationwide warranty with all our repairs. In summary, I believe that if you ask other shops to quote the same job we quoted, you will get a price very close to ours.

Again, we are very sorry that you do not feel our pricing is fair. We are happy to give you a more detailed quote so when you get comparison pricing you are truly comparing apples to apples.

Wayne's Automotive - Sparks & Reno Auto Repair
Excellent service
5 out of 5
Rust was the enemy but after serious hard work Wayne's was able to replace that manifold by drilling out the old bolts. They did exactly what they said they could do at a reasonable price. Absolutely will recommend to anyone who needs honest work done. Andro persevered where other shops may have quit.

Thank you so much